Terms of Service – WiseScore
Effective date: 02-02-2026 | Applies to: WiseScore AB and WiseScore LLC
1. Introduction and Acceptance
These Terms of Service ('Terms') govern all engagements between WiseScore ('we', 'us', 'our') and clients ('you', 'Client') who purchase or engage with WiseScore's professional services. By signing a service agreement, submitting a purchase order, or otherwise authorising work to commence, you agree to be bound by these Terms in full.
These Terms are incorporated by reference into every service agreement, statement of work, and proposal issued by WiseScore. In the event of a conflict between a signed service agreement and these Terms, the terms of the signed service agreement shall prevail.
Contracting Entity
The WiseScore entity you contract with depends on your organisation's jurisdiction:
1. WiseScore AB | Org. no. 559349-0278 | Luntmakargatan 26, 111 37 | Stockholm, Sweden
Wisescore LLC | A US limited liability company United States | US & international client engagements
The applicable contracting entity will be identified in your service agreement and on all invoices. Both entities operate under the WiseScore brand and are subject to the same service standards, methodologies, and commitments described in these Terms.
For any questions regarding the contracting entity applicable to your engagement, contact: contact@wisescore.com
Services
WiseScore provides professional AI implementation services across three core service pillars:
AI Strategy & Maturity Assessment - structured diagnostic evaluation of an organisation's AI readiness across six dimensions, including strategy alignment, data infrastructure, technical capability, operational readiness, governance and compliance, and change management. Includes ROI feasibility analysis and a prioritised implementation roadmap.
AI Solution Lifecycle - end-to-end AI system development and operationalisation following structured methodologies including CRISP-DM, from initial scoping and data preparation through modelling, evaluation, deployment, and post-launch monitoring.
AI Governance & Assurance - design and implementation of AI governance frameworks, including EU AI Act compliance readiness, risk classification, audit trail architecture, explainability requirements, and human oversight design.
The specific services to be delivered under any engagement are defined in a written proposal and, upon acceptance, a service agreement or statement of work. WiseScore reserves the right to determine the methodology, tools, personnel, and approach used to deliver services, provided they meet the agreed objectives.
Pricing for all services is provided on proposal following an initial AI Readiness Assessment or scoping conversation. No standard pricing schedule is published. All pricing is engagement-specific and confirmed in writing prior to commencement.
Engagement Process
A typical WiseScore engagement proceeds as follows:
Initial assessment or scoping conversation - conducted at no charge to qualified organisations. The AI Readiness Assessment, where applicable, forms the basis for scoping any subsequent paid engagement.
Written proposal - following assessment or scoping, WiseScore issues a written proposal describing the scope of work, deliverables, timeline, team, and proposed investment. Pricing is provided on proposal.
Agreement execution - the client countersigns the proposal or executes a separate service agreement. No paid work commences until a signed agreement is in place.
Invoicing and payment - invoices are issued per the schedule defined in the service agreement, typically on a milestone or monthly basis depending on engagement type.
Delivery and closure - WiseScore delivers agreed outputs, conducts a handover process, and where included, provides post-launch monitoring and support.
Payment Terms
5.1 Invoice issuance
Invoices are issued electronically to the billing contact specified in the service agreement. Clients are responsible for ensuring billing contact details are current.
5.2 Payment due date
Payment is due within thirty (30) days of invoice date unless an alternative payment schedule is specified in the service agreement. For engagements invoiced in advance of milestone delivery, payment is due prior to commencement of the relevant milestone.
5.3 Accepted payment methods
WiseScore accepts payment by bank transfer, credit card, and other methods made available at the time of invoicing. Payment processing for card transactions is handled by Stripe. WiseScore does not store card details.
5.4 Late payment
Invoices not settled within the payment period may incur a late payment fee of 1.5% per month on the outstanding balance, in accordance with applicable Swedish or US law depending on the contracting entity. WiseScore reserves the right to suspend active work on any engagement where invoices remain materially overdue.
5.5 Currency
Invoices are issued in the currency specified in the service agreement. WiseScore AB typically invoices in SEK or EUR. WiseScore LLC typically invoices in USD. Currency conversion risk is borne by the Client where applicable.
5.6 Taxes
All fees are exclusive of applicable taxes including VAT, GST, or sales tax. Where WiseScore is required to collect such taxes, they will be itemised on the invoice. Clients are responsible for any withholding taxes applicable in their jurisdiction.
5.7 Payment Security and PCI Compliance
Payments processed through WiseScore's systems are handled by Stripe, a PCI DSS Level 1 certified payment processor. WiseScore does not store, transmit, or have access to full card details at any point. All payment pages use HTTPS encryption. Clients can find Stripe's security documentation at stripe.com/docs/security. WiseScore complies with all applicable Payment Card Industry Data Security Standards (PCI DSS) requirements for merchants.
Client Responsibilities
The successful delivery of WiseScore's services depends in part on the Client's active participation. The Client agrees to:
Provide timely access to relevant data, systems, documentation, and personnel as reasonably required for delivery.
Designate a named engagement owner with sufficient authority to make decisions on behalf of the organisation.
Review and provide feedback on deliverables within the timeframes agreed in the service agreement.
Ensure that any data, materials, or content provided to WiseScore for use in the engagement does not infringe third-party rights and complies with applicable data protection laws.
Notify WiseScore promptly of any changes in organisational priorities, personnel, or technical environment that may affect scope or delivery.
WiseScore is not liable for delays or quality impacts caused by the Client's failure to meet these responsibilities. Where Client delays materially affect delivery timelines, WiseScore reserves the right to adjust delivery dates accordingly.
Intellectual Property
7.1 Client-owned IP
All data, systems, and materials provided by the Client to WiseScore for the purpose of an engagement remain the sole property of the Client. WiseScore acquires no rights to Client data or pre-existing Client intellectual property.
7.2 WiseScore-owned IP
WiseScore retains ownership of its proprietary methodologies, frameworks, tools, templates, and accumulated know-how, including but not limited to assessment frameworks, governance templates, and internal tooling. These are not transferred to the Client under any engagement.
7.3 Engagement deliverables
Unless expressly stated otherwise in a signed service agreement, ownership of bespoke deliverables produced specifically for a Client engagement (such as strategy documents, implementation architectures, and custom reports) transfers to the Client upon full payment of all outstanding invoices related to that engagement.
7.4 Licence
Where WiseScore incorporates proprietary materials into a Client deliverable and full IP transfer is not agreed, WiseScore grants the Client a perpetual, non-exclusive, non-transferable licence to use those materials for internal business purposes.
Confidentiality
Each party agrees to keep confidential all non-public information received from the other party in connection with an engagement ('Confidential Information'), and to use such information only for the purposes of the engagement. This obligation survives termination of the engagement for a period of three (3) years.
Confidential Information does not include information that: (a) is or becomes publicly available through no breach of this clause; (b) was already known to the receiving party; (c) is independently developed without use of the Confidential Information; or (d) is required to be disclosed by law or regulatory authority, provided the disclosing party gives reasonable prior notice where permitted.
Where a more detailed non-disclosure agreement is required, the parties may execute a separate NDA prior to commencement of scoping discussions.
Data Protection
Both parties agree to comply with all applicable data protection legislation, including the EU General Data Protection Regulation (GDPR) where applicable, in connection with any personal data processed in the course of an engagement.
Where WiseScore processes personal data on behalf of the Client, the parties will execute a Data Processing Agreement (DPA) prior to commencement. WiseScore processes personal data in its own right as a data controller only to the extent necessary to manage the business relationship, as described in the WiseScore Privacy Policy at wisescore.com/privacy-policy.
WiseScore does not sell, rent, or share personal data with third parties for marketing purposes.
Warranties & Representations
10.1 WiseScore warranties
WiseScore warrants that: (a) it has the right and authority to enter into service agreements and provide the services described; (b) services will be performed with reasonable skill and care by suitably qualified personnel; (c) it will comply with all applicable laws in the performance of services.
10.2 Disclaimer
Except as expressly stated in these Terms or a signed service agreement, WiseScore provides services on an 'as-is' basis and makes no warranties, express or implied, regarding fitness for a particular purpose, accuracy of projections, or specific business outcomes. AI systems and diagnostic assessments are informed by evidence and methodology, but WiseScore cannot guarantee specific commercial results.
ROI projections and maturity assessments are estimates based on available data and comparable engagements. They are provided to inform decision-making, not as contractual commitments to specific financial outcomes.
Limitation of Liability
To the maximum extent permitted by applicable law, WiseScore's total aggregate liability to the Client for any claim arising out of or in connection with a service agreement — whether in contract, tort (including negligence), or otherwise — shall not exceed the total fees paid by the Client to WiseScore under the relevant engagement during the twelve (12) months preceding the claim.
WiseScore shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profit, loss of revenue, loss of data, or loss of business opportunity, whether foreseeable or not, even if advised of the possibility of such damages.
Nothing in these Terms limits liability for fraud, wilful misconduct, death, or personal injury caused by negligence.
Termination
12.1 Termination for convenience
Either party may terminate a service agreement for convenience by providing thirty (30) days' written notice, unless a different notice period is specified in the relevant service agreement.
12.2 Termination for cause
Either party may terminate a service agreement with immediate effect if the other party: (a) commits a material breach that is not remedied within fourteen (14) days of written notice; (b) becomes insolvent or enters administration, receivership, or liquidation; or (c) ceases to carry on business.
12.3 Effect of termination
Upon termination, the Client shall pay all fees for work completed up to the termination date. WiseScore will deliver all completed work product to the Client. Clauses 7 (Intellectual Property), 8 (Confidentiality), 9 (Data Protection), 11 (Limitation of Liability), and 14 (Governing Law) survive termination.
Force Majeure
Neither party shall be liable for failure or delay in performing obligations due to circumstances beyond their reasonable control, including natural disasters, governmental actions, pandemic, civil unrest, or critical infrastructure failure. The affected party shall notify the other promptly and use reasonable efforts to resume performance. If force majeure continues for more than sixty (60) days, either party may terminate the affected engagement without penalty.
Governing Law & Dispute Resolution
For engagements contracted through WiseScore AB: these Terms are governed by the laws of Sweden. Any disputes shall first be subject to good-faith negotiation. If unresolved within thirty (30) days, disputes shall be submitted to the courts of Stockholm, Sweden.
For engagements contracted through WiseScore LLC: these Terms are governed by the laws of the State of Delaware, United States. Any disputes shall first be subject to good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association.
Nothing in this clause prevents either party from seeking urgent injunctive relief before any court of competent jurisdiction.
Ammendments
WiseScore may update these Terms from time to time. Material changes will be communicated to active clients by email at least thirty (30) days before they take effect. Continued engagement after that date constitutes acceptance of the updated Terms. The current version of these Terms is always available at wisescore.com/terms.
General
Entire agreement: These Terms, together with any signed service agreement, constitute the entire agreement between the parties regarding the subject matter and supersede all prior discussions and representations.
Severability: If any provision is found unenforceable, the remainder of the Terms continues in full force.
No waiver: Failure to enforce any provision does not constitute a waiver of the right to enforce it in future.
Assignment: The Client may not assign rights or obligations under these Terms without WiseScore's prior written consent. WiseScore may assign its rights to a group entity or successor in business.
Notices: Formal notices must be in writing and sent by email to contact@wisescore.com or to the Client's designated contact.
Contact
For all queries relating to these Terms of Service:
Email: contact@wisescore.com
WiseScore AB — Luntmakargatan 26, 111 37 Stockholm, Sweden
WiseScore LLC — United States