Refund & Cancellation Policy – WiseScore
Effective date: 02-02-2026 | Applies to: WiseScore AB and WiseScore LLC
Custom Project Work
Payments for custom AI engagements (strategy, implementation, and governance services) are non-refundable once work has commenced on a given milestone. If a project is cancelled prior to commencement, a pro-rated refund may be issued at WiseScore's discretion, minus any preparation costs incurred.
Retainer Services
Monthly retainer engagements may be cancelled at any time with 30 days' written notice. Services remain active and billed through the end of the current billing period. No partial-month refunds are issued.
Assessment Services
The AI Readiness Assessment is provided at no charge to qualified organisations. No refund policy applies.
Refund Initiation
To initiate a cancellation or refund request, contact: refund@wisescore.com