Refund & Cancellation Policy – WiseScore
Effective date: 02-02-2026 | Applies to: WiseScore AB and WiseScore LLC
Overview
This Refund and Cancellation Policy applies to all paid engagements with WiseScore AB and WiseScore LLC. WiseScore provides professional AI consulting services that are bespoke, resource-intensive, and delivered by senior practitioners. Our refund and cancellation terms reflect the nature of these services while ensuring fair and transparent treatment of all clients.
All refund and cancellation requests are handled with discretion and care. Our goal is always to find a resolution that is equitable for both parties.
Pricing for all services is provided on proposal following assessment. No payment is taken until a written proposal has been accepted and a service agreement is in place.
AI Readiness Assessment
The WiseScore AI Readiness Assessment is provided at no charge to qualified organisations. No payment is collected for this service and no refund policy applies. WiseScore reserves the right to determine qualification for the free assessment.
Where an assessment is part of a broader paid engagement, the terms for custom project work below apply.
Custom Project Engagements
3.1 Scope
Custom project engagements include AI strategy development, AI solution lifecycle implementation, AI governance framework design, and any bespoke deliverable-based service as described in a signed service agreement or statement of work.
3.2 Cancellation before commencement
If a Client cancels a signed engagement before any work has commenced, WiseScore will issue a full refund of any deposit or advance payment, minus:
Any preparation costs incurred by WiseScore prior to cancellation, including but not limited to preliminary research, personnel scheduling, and subcontractor commitments. These costs will be itemised and documented.
Any third-party costs committed on behalf of the Client that are non-recoverable at the time of cancellation.
'Commencement' is defined as the date on which WiseScore first undertakes substantive work related to the engagement, including kick-off preparation, data review, or initial analysis.
3.3 Cancellation after commencement
Payments for work already commenced on a given milestone or phase are non-refundable. If a project is cancelled after commencement:
WiseScore will invoice for all work completed up to the date of cancellation, calculated on a pro-rated basis against the agreed milestone or phase value.
Any advance payments in excess of work completed will be refunded within thirty (30) days of the cancellation date.
WiseScore will deliver all completed work product to the Client within fourteen (14) days of cancellation.
3.4 Disputed deliverables
If a Client believes a deliverable materially fails to meet the agreed specification, the Client must notify WiseScore in writing within fourteen (14) days of delivery, providing specific details of the shortfall. WiseScore will review the concern and, at its discretion, either remediate the deliverable at no additional charge or issue a partial credit. Refunds for completed work are not issued on the basis of subjective dissatisfaction where the deliverable meets its agreed specification.
Retainer Engagements
4.1 Cancellation notice
Monthly retainer engagements may be cancelled at any time with thirty (30) days' written notice sent to contact@wisescore.com. Services remain active and billable through the end of the current billing period following notice.
4.2 Partial month
No partial-month refunds are issued for retainer engagements. The Client retains access to all retainer services through the end of the final billing period.
4.3 Prepaid retainer periods
Where a Client has prepaid for multiple months of retainer services and cancels before the prepaid period is complete, WiseScore will issue a refund for unused complete months, minus any applicable administration fee specified in the service agreement. Partial months are not refunded.
How to Request a Cancellation or Refund
To initiate a cancellation or refund request, the Client must:
Send a written request to refund@wisescore.com from the email address associated with the client account.
Include the engagement reference number or invoice number, the reason for the request, and the requested resolution.
WiseScore will acknowledge receipt of the request within two (2) business days and provide a substantive response within ten (10) business days. Where additional information is required, WiseScore will notify the Client promptly.
Refund Processing
Approved refunds will be processed within thirty (30) days of the refund decision. Refunds are issued via the original payment method where possible. Where the original payment method is no longer available, WiseScore will arrange an alternative method in agreement with the Client.
Bank transfer fees and currency conversion costs associated with international refunds are borne by the Client unless the refund arises from a WiseScore error.
Disputes
If a Client disagrees with WiseScore's assessment of a cancellation or refund request, the Client may escalate the matter in writing to contact@wisescore.com, addressed to the attention of the CEO. WiseScore will review all escalations within fifteen (15) business days.
Unresolved disputes are subject to the governing law and dispute resolution provisions set out in the WiseScore Terms of Service at wisescore.com/terms.
Nothing in this policy affects any statutory rights the Client may have under applicable consumer or commercial law.
Policy Updates
WiseScore may update this policy from time to time. The current version is always available at wisescore.com/refund-policy. Changes do not apply retroactively to engagements already in progress.
Contact
For all refund and cancellation queries: refund@wisescore.com
For general enquiries: contact@wisescore.com
WiseScore AB — Luntmakargatan 26, 111 37 Stockholm, Sweden
WiseScore LLC — United States